If you need help with a product, order, download, template link, shipping concern, or account question, you can contact Learning Kids by VAL through our support email.
Support email: edilval83@gmail.com. Business location: Tandag City, Surigao del Sur, Philippines.
When to contact us
- Questions before placing an order
- Payment verification concerns
- Missing or delayed digital download access
- Editable template access issues
- Physical workbook shipping concerns
- Incorrect shipping information that needs urgent correction
- Damaged, incomplete, or wrong physical orders
Response time
We aim to reply within 1 to 3 business days. Response time may be longer during weekends, holidays, heavy order volume, or when a claim needs order, shipping, or payment review.
How to get faster support
- Use the same email or Google account connected to the order
- Include your order number when available
- Add the product name and a short explanation of the issue
- Attach screenshots when they help explain a download, template, or account issue
- For shipping concerns, include the full delivery address and contact number used in the order