This page answers the most common questions buyers ask before placing an order. If your question is not covered here, email us at edilval83@gmail.com.
Buying and accounts
Do I need an account to buy?
Customers may be required to sign in using Google so we can connect orders, downloads, template access, and customer order history to the correct account.
Why do I need Google sign-in?
Google sign-in helps us protect account access and keeps digital downloads and editable-template access tied to the correct buyer.
How do I buy from Learning Kids by VAL?
Browse the website, add the products you want, review the product type carefully, and proceed to checkout. Physical, digital, and editable products follow different fulfillment rules after verified payment.
Digital downloads and template access
How do digital downloads work?
Digital PDF products are unlocked only after verified payment. Once payment is confirmed, each purchased digital file appears in the customer account download area.
How do editable templates work?
Editable template products are unlocked only after verified payment. The customer account will show the supported template access button or link after payment is confirmed.
What if my download or template link is missing?
Email edilval83@gmail.com with your full name, order number, product name, and the email used for the order. We will review the purchase and help restore verified access when needed.
Shipping and delivery
Do you ship outside the Philippines?
No. Physical workbook shipping is currently available within the Philippines only.
How long does shipping take?
Physical workbook orders are prepared and endorsed to the courier within 24 hours after verified payment, subject to weekends, holidays, weather, courier availability, and events beyond our control. Transit time depends on the courier and destination.
What if I entered the wrong shipping address?
Contact edilval83@gmail.com immediately. If the order has not been shipped yet, we will try to correct it. After shipment, changes may no longer be possible and any extra cost caused by incorrect buyer details may become the buyer's responsibility.
Refunds and cancellations
Can I cancel my order?
Physical order cancellation may be reviewed only before the order has been processed, packed, or endorsed to the courier. Digital products and editable templates cannot be cancelled once access has been unlocked, delivered, copied, or used.
Can I get a refund?
Physical products are generally final once paid and processed. Replacement or refund may be considered only when our review confirms seller-side fault, wrong item delivery, incomplete order, or another approved issue supported by the required proof.